Privacy Policy

Who This Policy Covers

This policy explains how Water Filtration Rowlett handles information connected to this website and to phone calls with our business in Rowlett, TX. The site is informational. It describes our water testing, filtration and maintenance work, and it gives you one way to reach us: by phone at (972) 476-7792.

There are no accounts, online forms, chat windows or payment pages here. That keeps the amount of information we handle small.

What the Website Records

Like most websites, ours runs on a server that keeps ordinary technical logs. A log entry can include your IP address, browser type, device type, the page you opened and the time of the visit. We use these records to keep the site working and to spot errors or misuse.

We may also use basic analytics cookies. They tell us things like which pages get read and roughly how visitors arrive, without telling us who you are. You can block or clear cookies in your browser settings, and the site will still work.

What You Share When You Call

When you phone us, you decide what to tell us. Usually that is your name, a callback number, the address of the home where the work would happen, and details about your water, such as a chlorine taste, orange staining on fixtures or the age of a filter cartridge. We use those details to answer your questions, schedule a visit and prepare your quote.

How We Use and Share Information

We use information only to run the business: replying to calls, planning and doing the work in your home, and keeping a simple record of what we installed or tested so later service makes sense.

We do not sell your information. We share it only when needed to complete work you asked for, such as sending a water sample to an outside lab for testing, or when the law requires it.

Keeping Information Safe

We take reasonable, everyday steps to protect what we hold, such as limiting who can see job notes. No website or phone system is perfectly secure, so we keep only what we need to do the job well.

Your Choices and Updates

If you would like to know what we have on file about you, or want something corrected or removed, call us at the number on this site and we will help. This page may change if the website or our practices change, and the current version will always be posted here.